Safety
Emergency numbers in Japan: 110, 119, #7119 and help in English
The emergency number in Japan is 119 for ambulance and fire, 110 for police. How English works, what to say, #7119 and #8000, and when an ambulance costs money.
Earthquake preparedness in Japan for foreign residents: English alert apps, what to stock, evacuation shelters, the 171 message dial and Nankai Trough alerts.
Earthquake preparedness in Japan for a foreign resident comes down to four steps, as of October 2026. Install an alert app in your language, such as Safety Tips (15 languages). Stock food and water for at least 3 days, ideally a week, with 3 liters of water per person per day. Find your nearest evacuation site and shelter: anyone can use a shelter, regardless of nationality. Practice the 171 message dial, which is Japanese-only. Fire insurance doesn't cover earthquake damage without an add-on.
Earthquake preparedness in Japan for a foreign resident takes four steps, as of October 2026. Install an alert app in your language (Safety Tips covers 15 languages). Stock food and water for at least 3 days, ideally a week, at 3 liters of water per person per day. Find your nearest evacuation site and shelter: anyone can use a shelter, whatever their nationality. And learn the 171 message dial before you need it, because its voice guidance is Japanese-only.
Water to store
3 liters per person per day
For at least 3 days, ideally 1 week (Koto City, Tokyo). Two adults for 3 days: 18 liters.
Japan sends two kinds of alerts you should know.
The early warning has limits. Analysis and sending take a few seconds, and the agency says that for shallow quakes on land, a warning in principle cannot arrive in time near the epicenter. Treat the alarm as a signal to take cover at once, not a guarantee.
None of the official and carrier pages we checked say these alerts come in English. If you don’t read Japanese, add an app that sends them in your language.
| App | From | Languages | What it does |
|---|---|---|---|
| Safety Tips | Japan Tourism Agency (観光庁) | 15: English, Japanese, Korean, Chinese (Simplified and Traditional), Vietnamese, Spanish, Portuguese, Thai, Indonesian, Tagalog, Nepali, Khmer, Burmese, Mongolian | Push alerts for earthquake early warnings, tsunami warnings and weather warnings; an evacuation flowchart; phrases to talk to people around you |
| Disaster Preparedness Tokyo (東京都防災アプリ) | Tokyo Metropolitan Government | English, Japanese, Korean, Chinese (Simplified and Traditional) | Free. Offline Disaster Preparedness Tokyo booklets, a map of disaster facilities with your own evacuation route, flood risk maps, a checklist |
Safety Tips is built for tourists, but it works the same for residents, and it is the only official app here that covers Vietnamese, Nepali, Indonesian, Tagalog and Burmese. Safety Tips is on iOS and Android.
The Tokyo government also publishes its disaster book, Disaster Preparedness Tokyo (東京防災, Tokyo Bōsai), in English, Chinese and Korean to read online. It recommends saving the PDF or e-book to your phone in advance, because the internet may be down after a quake.
These steps come from an English city guide (Hamura and Fussa, Tokyo) and the Meteorological Agency’s tsunami page.
| Alert | Expected wave height | What to do |
|---|---|---|
| Major tsunami warning (大津波警報) | Over 3 m | Evacuate at once to high ground or an evacuation building |
| Tsunami warning (津波警報) | Over 1 m, up to 3 m | Evacuate at once to high ground or an evacuation building |
| Tsunami advisory (津波注意報) | 0.2 m to 1 m | Get out of the water and away from the shore |
The agency warns that tsunamis can come in several waves. Stay at high ground until the warning is lifted.
Japanese city guides ask you to stock at least 3 days, ideally a week, of food and water, with 3 liters of water per person per day. The Tokyo Disaster Management Council (May 2022) estimates that after a major quake directly under the capital, power could take 4 days to restore, water and sewerage 21 days and city gas 42 days. You may not be able to buy food at supermarkets or convenience stores, so plan to live at home on your own supplies.
| For your stockpile at home | For your grab bag |
|---|---|
| Water (3 liters per person per day) | Passport and residence card (在留カード) |
| Food you normally eat, rotated | Cash, including coins |
| Portable gas stove and canisters | Phone charger and mobile battery |
| Emergency toilets (簡易トイレ) | Flashlight and radio |
| Medicines you take every day | Medicine and first-aid kit |
| Diapers and formula, sanitary products | Masks, wet wipes, a change of clothes |
Tokyo calls this daily stockpiling (日常備蓄): buy a little more of what you already eat and use, use the oldest first, and replace it. You don’t need special survival food. Tokyo marks 19 November each year as Stockpile Day, a reminder to check your supplies.
Take your passport and residence card when you evacuate. If your card is lost or destroyed, see lost residence card.
Inside your home, the Hamura guide recommends furniture straps or stoppers (家具転倒防止) and shatterproof film on windows. Toppled furniture and broken windows are among the main dangers in a quake.
Japan uses two kinds of places, and they are different.
Anyone can use a shelter, the Hamura guide says, but bring what you need yourself. The Cabinet Office (内閣府) adds that shelters are run by the people staying there, so expect to follow rules and help out. The guide sets no condition on nationality or language.
To find yours, check your city’s hazard map (ハザードマップ). The national Hazard Map Portal (ハザードマップポータルサイト) from the Ministry of Land, Infrastructure, Transport and Tourism overlays flood, landslide and tsunami risk and links to cities’ own maps. The portal is in Japanese, so ask your city office whether its map has an English version. In Tokyo, the Disaster Preparedness Tokyo app shows facilities in English.
City evacuation information uses levels. At level 3, 高齢者等避難, people who need time to move, such as older people, should evacuate. At level 4, 避難指示, everyone in a danger area must evacuate.
Phone lines to a disaster area jam fast. NTT runs the Disaster Emergency Message Dial (災害用伝言ダイヤル), number 171, which starts after an earthquake of seismic intensity 6-lower or more, or when NTT decides traffic calls for it.
| To | Dial | Then |
|---|---|---|
| Record a message | 171, then 1 | Enter the phone number in the disaster area (your home or mobile number), then speak for up to 30 seconds |
| Play back a message | 171, then 2 | Enter that same number, then listen |
Calls through NTT East and West lines are free. Mobile carriers may charge, so check yours. Each number holds 1 to 20 messages, announced when the service starts.
Agree on a messaging app with family abroad as well. For police, fire and ambulance numbers, see emergency numbers in Japan. If you are injured, English-speaking hospitals lists ways to find care in English.
The Meteorological Agency can issue Nankai Trough Earthquake Extra Information (南海トラフ地震臨時情報) after a large earthquake in the Nankai Trough monitoring area or unusual slow slip on the plate boundary. It first says the event is under investigation (調査中), for example after a magnitude 6.8 or larger quake. It then upgrades to one of the two levels below, or ends with investigation concluded (調査終了) if neither applies.
| Level | Trigger | What you do |
|---|---|---|
| Megathrust Earthquake Attention (巨大地震注意) | Moment magnitude 7.0 or more in the monitoring area, or unusual slow slip on the plate boundary | About 1 week: keep normal life and work, recheck supplies, carry your grab bag, keep shoes by the bed |
| Megathrust Earthquake Alert (巨大地震警戒) | Moment magnitude 8.0 or more on the plate boundary in the assumed source area | About 2 weeks. Where a tsunami would arrive too fast to escape, evacuate in advance for the first week. Elsewhere, be ready to go |
The Cabinet Office stresses this is not a prediction: a big quake may or may not follow. If you have to pre-evacuate, it suggests staying with friends or family first and using a shelter only if you can’t.
Not by default. The Ministry of Finance says renters’ fire insurance (火災保険) does not pay for fire caused by an earthquake. Earthquake insurance (地震保険) is an add-on to a fire policy, set at 30% to 50% of the fire policy amount, up to ¥10 million for household goods. You can add it partway through a policy. For how renters’ policies work and what they cost, see renters’ fire insurance in Japan.
More guides: emergency numbers in Japan, renters’ fire insurance, lost residence card, English-speaking hospitals, scams targeting foreigners.
Protect your head under something sturdy and don't run outside, because objects can fall on you. When the shaking stops, turn off flames, open a door to secure an exit and watch for aftershocks. Near the coast, move to high ground right away if the shaking is strong or long.
Yes. Safety Tips, from the Japan Tourism Agency, pushes earthquake early warnings, tsunami warnings and weather warnings in 15 languages, including English, Vietnamese, Nepali, Indonesian and Tagalog. Tokyo's Disaster Preparedness Tokyo app also has an English version.
Yes. Hamura and Fussa's English guide says anyone can use a shelter, with no nationality condition. Bring your own food, water, medicine and documents, because shelters are run by the people staying there.
Japanese city guidance is 3 liters per person per day, for at least 3 days and ideally a week. A household of two needs at least 18 liters for 3 days.
No. The Ministry of Finance says fire insurance doesn't pay for fire caused by an earthquake. Earthquake insurance is an add-on to a fire policy, at 30% to 50% of the fire policy amount.
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Photo: Hisi21 / CC BY-SA 4.0